Terms and Conditions
Effective Date: September 10, 2026
Welcome to Shriram Enterprises. By accessing our website or booking, requesting, or using our appliance repair, installation, maintenance, cleaning, or related services, you agree to the following Terms and Conditions. Please read these terms carefully before using our website or services.
1. About Our Services
Shriram Enterprises provides appliance repair, installation, maintenance, inspection, cleaning, and related services in Noida and surrounding areas, subject to service availability.
The availability of a particular service depends on the appliance type, model, location, technical requirements, spare parts, and technician availability.
2. Service Requests and Bookings
When you submit a service request through our website, phone, WhatsApp, or other communication channels, the information provided should be accurate and complete.
Submitting a service request does not necessarily guarantee a confirmed appointment. An appointment is considered confirmed only after confirmation from Shriram Enterprises.
We reserve the right to reschedule or cancel an appointment due to technician availability, location, unforeseen circumstances, or other operational reasons.
3. Inspection and Diagnosis
Our technician may inspect the appliance before providing a repair recommendation or quotation.
The final repair requirement and estimated cost may depend on the actual condition of the appliance discovered during inspection.
In some cases, additional faults may be identified after opening or testing the appliance. Any additional repair or replacement should be discussed with the customer before proceeding wherever reasonably possible.
4. Service Charges
Service charges, inspection charges, labour charges, spare-part costs, installation charges, and other applicable fees may vary depending on the appliance, service required, location, and technical work involved.
Any quotation provided before inspection may be an estimate and may change if additional issues or parts are identified.
5. Spare Parts
Where replacement is required, spare parts may be used based on availability and compatibility with the appliance.
Part availability, pricing, and replacement requirements may vary depending on the appliance model and manufacturer.
Customers may be informed about the applicable spare-part cost before replacement wherever reasonably possible.
6. Customer Responsibilities
The customer is responsible for providing accurate information about the appliance, its condition, previous repairs, and the reported problem.
The customer should also ensure reasonable access to the appliance and the location where the service is to be performed.
Customers should remove valuable, fragile, or personal belongings from the work area before the technician arrives.
7. Repair and Service Limitations
Repair results may depend on the age, condition, model, availability of parts, previous repairs, electrical conditions, and other factors.
In certain cases, an appliance may not be economically or technically repairable. In such situations, the technician may recommend replacement or an alternative solution.
8. Installation Services
Installation services are subject to the appliance manufacturer's requirements and the site conditions.
Additional work, accessories, materials, electrical modifications, plumbing work, carpentry, civil work, or other site-related requirements may incur additional charges where applicable.
9. Service Warranty
Any warranty provided on a repair or replacement part will be subject to the specific terms communicated by Shriram Enterprises or the relevant manufacturer or supplier.
Warranty coverage may not apply to damage caused by misuse, physical damage, voltage fluctuations, water damage, unauthorized repair, improper handling, accidents, pests, or other external factors.
10. Cancellation and Rescheduling
Customers may contact Shriram Enterprises as early as possible if they need to cancel or reschedule a service appointment.
We reserve the right to apply applicable charges for certain cancellations, repeat visits, or services where work or material has already been provided.
11. Payments
Payment for services, labour, spare parts, installation, or other applicable charges must be made according to the payment terms communicated by Shriram Enterprises.
Customers should verify the service details and applicable charges before making payment.
12. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date. However, service availability, prices, offers, images, descriptions, and other information may change without prior notice.
Website content is provided for general informational purposes and does not constitute a guaranteed quotation unless specifically confirmed by Shriram Enterprises.
13. Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for convenience and informational purposes.
Shriram Enterprises does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.
14. Limitation of Liability
Shriram Enterprises will make reasonable efforts to provide professional and reliable services. However, we shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, including natural events, power fluctuations, manufacturer defects, hidden appliance faults, or pre-existing damage.
We are not responsible for personal belongings or valuables left unsecured in the service area.
15. Intellectual Property
All website content, including text, graphics, logos, images, designs, icons, and other materials belonging to Shriram Enterprises, may not be copied, reproduced, modified, distributed, or used commercially without prior written permission.
16. Prohibited Use
You agree not to:
- Use our website for unlawful or fraudulent purposes.
- Attempt to gain unauthorized access to our website or systems.
- Submit false or misleading information.
- Copy or reproduce website content without permission.
- Interfere with the operation or security of our website.
17. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
18. Changes to These Terms
Shriram Enterprises reserves the right to update or modify these Terms and Conditions at any time. Changes will become effective when published on this page.
Customers are encouraged to review this page periodically for the latest terms.
19. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Noida, Uttar Pradesh, unless otherwise required by applicable law.
20. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Shriram Enterprises
Noida, Uttar Pradesh, India
Email:customercare@shriram-enterprises.co.in
Phone: +91 8700599223